Much has been written on how to promote your brand online, including how to make your wonderful and engaging online presence also be findable, accessible, and usable. Less has been written about how to hide from your customers to keep them from hearing what you have to say. While the latter may have a fairly niche audience, in the spirit of the long tail, here’s some advice on how to not be heard by your customers, using Tazo Tea’s site, tazo.com, as a case study.
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