There’s nothing quite like a pleasant surprise. On the way home from a family reunion in California, I found a few at the San Jose International Airport. It offers free WiFi in its terminals, and about 25% of its waiting area seats have built-in electrical outlets, including a USB slot if you swing that way. Now you can stay on Facebook or finish downloading an Elmo video right up until boarding and still have a full battery in your laptop or smartphone for the flight.
On a simpler note, there was a child play table with assorted puzzles and coloring books near our gate, which kept my little daughter both occupied and happy as we waited. Given that she was about to be riding in my lap for a two hour flight, well…thank you. Thank you, thank you, thank you.
I may very well never be in this airport again, but kudos SJC for a very pleasant customer experience. I hope other airports are paying attention.